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Customer reviews of Phoenix Cars

At Phoenix Car Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Phoenix Cars

Phoenix Cars

Based on 40 customer reviews

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  • 5

    Very professional from start to finish

    By Martin R on 01 August 2018 | Purchase not verified

    Looked for a while to find a particular spec car, contacted via auto-trader and confirmed the car was still available , provisionally agreed a trade in price for mine and booked a test drive. Car was very presentable as were all the others (a lot of cars..) and drove well, I appreciated bring given the time to look without being sold to and take my time to come to a decision. I put a deposit on the car there and then, a new Mot was carried out and I picked the car up a week later; the service from start to finish was excellent and I wouldn’t hesitate recommending Phoenix and will certainly have a look in a few years as and when I come to replace my current car.

    Reply from Phoenix Cars on 11/01/19

    Your review describes exactly how we operate, so i appreciate the comprehensive honest review. Hope you have miles of hassle free motoring. Many thanks Andy.

  • 5

    Good experience

    By Mark C on 27 July 2018 | Purchase not verified

    It was a good experience here, purchasing a Toyota Avensis. The only issue we had was finding the place - it can be a bit tricky if you don't know the area as it's in a narrow country lane , and SatNavs can't always pinpoint it exactly (ours didn't anyway!). Once there though they have a wide range of vehicles at what seemed to be competitive prices. I test drove two cars before deciding and from there everything went smoothly - the chap we dealt with was helpful, friendly and efficient. I would say Phoenix is definitely a place to check if you're looking for a used vehicle.

    Reply from Phoenix Cars on 11/01/19

    Thank you for leaving a review Mark. To help we have now pin pointed the dealership exactly with Google maps.

  • 5

    Good, friendly, professional service.

    By Linda B on 08 July 2018 | Purchase not verified

    This is the 3rd car my family have bought from Phoenix Cars and number 4 is being purchased shortly. I knew the car I wanted and the Salesman had it washed and cleaned for me to view that afternoon. The finance was sorted and the car was ready the next weekend. Very quick and efficient service. The Salesman was very friendly and made me feel I was making the right decision. Love my Toyota Yaris. I would recommend Phoenix 100%.

    Reply from Phoenix Cars on 11/01/19

    Many thanks for all your business Linda and you know where we are for a coffee.

  • 5

    Audi A6 Allroad

    By Stuart T on 01 June 2018 | Purchase not verified

    I bought an Audi A6 allroad BiTdi from this dealer. very professional and courteous chaps, a great family atmosphere. I drove down from Cheshire to view the car, it was there waiting for me, even though I arrived early. With trade plates on the car I was allowed to test the car by myself. Once we agreed the deal the car would need preparation before i could collect it, which worked perfectly with our holiday plans. The whole process was very straight forward, I would definitely buy from Phoenix cars again, highly recommended. The car required a software upgrade to the adaptive light system, I had it done near my location and Phoenix paid Audi direct, could'nt be simpler.

  • 5

    Possibly a little caution needed.

    By Steve A on 09 April 2018 | Purchase not verified

    I would advise a little caution, went to view a car that was advertised as having MOT and some service history. Car was not in the greatest condition, (tyres only just legal, very dirty inside, damage to interior trim and some electrics not working) it was advertised as a trade sale so I accept that. Vehicle unfortunately had no service history at all. service lights in the vehicle indicated it was 305 days overdue a service and the only paperwork indicating previous service work was a proforma invoice from 2016. No service book either for the vehicle. I wouldn't normally leave a review however the person dealing with us suggested that it just needed the service light resetting. To me this is not the same as a service. I wouldn't tell people to avoid here, could be a genuine mistake. they Seem like a nice enough dealer but I would advise taking someone with you who knows about cars. Some service history and No provable service history are very different things.

    Reply from Phoenix Cars on 17/01/19

    Hi Steve, thanks for an honest review for your experience. Unfortunately we do have to sell the older cheaper cars we take in part exchange. We do advertise these cars accordingly and explain to customers exactly under what basis they are being sold. These cars are not prepared mechanically or valeted as with our retail stock.

  • 5

    Brilliant customer service.

    By Jennifer L on 24 March 2018 | Purchase not verified

    Bougtt a used car fro Pheonix cars a few weeks ago. Could not be happier with the service we recieved all the way through the process. Jason and his team are so helpful, even washed my husbands car whist we were waiting . Would definetly recommennd. Honest , helpful, friendly and nothing too much trouble.

    Reply from Phoenix Cars on 10/04/18

    Hi Jennifer, Thanks for the feedback. Regards Jason

  • 5

    2014 Ford focus estate 1.6 diesel

    By Dan K on 19 March 2018 | Purchase not verified

    Been to a few car dealers to look at cars and found that the sales men were trying to push me to buy something I didn't want. Then I saw a Ford focus estate that I was interested in at a great price at Phoenix cars, gave them a call to see if they still had the car and they did, they said pop down and have a look we'll have it ready for you. When I got to the garage i was meet by two very friendly salesmen who gave me the key to the car and left me to look at it at my own leisure. Once i had looked over the car i was very interested, so took the car for a test drive for about 8 miles through all different speed limits so got a good test of the car. Loved the car so I brought it, They didnt have the spare key or the satnav sd card at the time I brought the car and they said as soon as they receive them they would send them on to me. About a week later i was phoned and told they had received them and they would post them out to me that day. Would definitely recommend them.

    Reply from Phoenix Cars on 10/04/18

    Hi Dan, Thanks for the review glad you are happy with the Focus. Regards Jason

  • 5

    Worst Dealership Ever!

    By Emily A on 04 March 2018 | Purchase not verified

    Absolutely atrocious service, booked an appointment to view a car, drove 40 miles to see it and it wasn’t even there!! Then they had the audacity to blame it on me! Wish I could give less than 1 star service.

    Reply from Phoenix Cars on 10/04/18

    Hi Emily, Thank you for taking the time to provide some feedback. As I explained on the day we were extremely busy so your chat contact got re directed to the Autotrader call centre so although I understand you believed you had made an appointment with us direct it was actually sat in our Email box awaiting confirmation. We do try our best to respond to these enquiries as soon as possible and accept we fell short on this occasion which caused you to set of to view the car prior to us confirming its availability. Again apologies.

  • 5

    Mercedes CLK 350 Sport

    By N C on 30 June 2017 | Purchase not verified

    Everyone at Phoenix Cars has been very helpful in putting together a deal for me on the Mercedes CLK I now have. At no point was it a pressure sell. The whole buying experience has been first class. All the things we discussed as part of the deal were completed without exception and the car is fabulous. Many thanks. NC

  • 5

    Great Customer Service

    By Blaine B on 21 May 2017 | Purchase not verified

    I have recently px'd my car with a car supplied by Phoenix Cars. It was refreshing to find that from initially talking to a customer agent, I received a immediate reply from Jason at Phoenix the following day.He took all the details of my car over the phone and we quickly began a good repour.The following weekend I travelled by train to the local station where i was picked up in the car I was interested in and given the opportunity to drive it back to the garage and thereafter opportunity to drive it by myself.Descision made the following week,it was made quite simple to drive down and exchange of my car without any hiccups.Andy(Jason's colleague) was as eager to help and I am now a happy owner..Great job,great service and would highly recommend..

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