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Customer reviews of Phoenix Cars

At Phoenix Car Centre we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Phoenix Cars

Phoenix Cars
5
4.3

Based on 32 customer reviews

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  • 5

    Top Service.

    By Kevan N on 12 January 2019 | Verified purchase

    Quick and easy buying a car from phoenix.Good experience through out.

    Reply from Phoenix Cars on 17/01/19

    Thank you Kevan and hopefully if the weather does turn to bad this week that quattro performance will come in handy!


  • 5

    Good dealer!

    By Aaron M on 12 January 2019 | Verified purchase

    Good dealer, with good buying experience. Non pushy and all things promised carried out.

    Reply from Phoenix Cars on 13/01/19

    Thank you for the review Aaron and enjoy that great little Renault Sport.


  • 5

    Better than average

    By Sean F on 12 January 2019 | Verified purchase

    I'd give them 3.5 stars, sales were helpful but it was clear they would leave little things unless pushed to do them. Called them a week after buying the car to report a few small cosmetic issues to which I was categorically told nothing we can do.

    Reply from Phoenix Cars on 13/01/19

    Thanks for your comments Sean. Sorry about the small cosmetic issue but i hope you understand its very difficult to assertain exactly when these could have happened after the vehicle has have been taken away and used. Many thanks Andy.


  • 5

    Great pre sale, bad after sale.

    By Damian C on 20 October 2018 | Verified purchase

    Great choice of cars and all well prepared. They got me credit when others could not. Unfortunately the after sales care is very bad. I left messages to call me back to sort a couple of things for two weeks and no one did.

    Reply from Phoenix Cars on 21/10/18

    Hi Damian, Sorry for our mistake in not getting back to you. We had the exact same issue with two Mazda SD cards, after resovling the initial one you should have been called. I believe the SD card only requires an update from Mazda but please call me on Tuesday 23rd to arrange this. Many thanks Andy


  • 5

    Very easy to deal with

    By Richard S on 15 October 2018 | Verified purchase

    Good choice of cars at good prices Easy to deal with, no hassle experience

    Reply from Phoenix Cars on 11/01/19

    Thanks for the review Richard and enjoy the car.


  • 5

    Very helpful, friendly service

    By Claire Y on 15 October 2018 | Verified purchase

    Really helpful, no hard sale, they gave us time to look over the car and go for a test drive. We asked them to repair couple of dents in the doors, you wouldn't know they were there now and the car was cleaned and well presented. At one stage, I thought I had a problem, with the car, they were very helpful, it was no problem, however it turned out to be use error, which we all had a laugh about!!!

    Reply from Phoenix Cars on 11/01/19

    Hi Claire, Thanks for the review and hope everything is going fine with your new Evoque.


  • 5

    Great car selection, excellent service no hardsell

    By Tim M on 13 October 2018 | Verified purchase

    Really well-selected range of vehicles on offer, attentive service by a really capable young salesman without hard-sell and a really smooth process getting a good deal including finance & warranty. Highly recommended!

    Reply from Phoenix Cars on 11/01/19

    Thanks for the review Tim.


  • 5

    Brilliant, friendly service. No hard sales pitch.

    By Neil C on 13 October 2018 | Verified purchase

    Brilliant, friendly service. The car was immaculate and ready for me when I arrived. The sales person gave me the keys and left me to have a really good look around. No hard sell or sales pitch. The car needed a new tyre, sensor and windscreen wipers which Phoenix sorted without any quibbles. Definitely recommend. I will get my next car from Phoenix as well. 5 stars.

    Reply from Phoenix Cars on 11/01/19

    Hi Neil, I'm pleased everything went to plan for you. Enjoy the Jaguar.


  • 5

    Very good buying experience.

    By Ben M on 28 July 2018 | Verified purchase

    Very good experience. Nice touch being able to take a test drive with out a salesman in your ear. Jason was really good and when a problem occurred sorted it without fuss. Will definitely look to them again for my next car.

    Reply from Phoenix Cars on 11/01/19

    Hi Ben, It does cost us more for unaccompanied test drives but its certainly worth it. As you found we like poeple to take a relaxed experience in their potential new car. Many thanks.


  • 5

    A pleasant experience and professionally executed

    By Barrie T on 28 July 2018 | Verified purchase

    I was rather surprised to find the dealer down a narrow country lane in the middle of a field but my experience was good and all marks etc that I was not happy with were dealt with and I was invited to check the car upon collection before I finally paid.

    Reply from Phoenix Cars on 11/01/19

    We are surrounded by fields down a little country lane but fortunately we are still only 2 minutes from 9 and 10 -M3 junctions. I'm glad you enjoyed the experience of buying your new car. Thanks Andy.


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